what do i do if my fedex package was delivered to the wrong address
FedEx Delivered to Wrong Address? (Do This Now)
Online ordering is the best! Until FedEx delivers your package to the wrong address. Whether it be filing a merits or getting a refund, let'due south take a look at what yous should practice when FedEx delivers to the incorrect address.
There is nothing more than frustrating than you long awaited FedEx commitment arriving at the incorrect address. Even organizations every bit well established every bit FedEx can fail to deliver your package to you lot for several reasons.
Your FedEx delivery may have been delivered to your neighbor, your old address, or it may exist a human error done while labeling your package. Sometimes, people evenly accidentally misspell their address when making a purchase which will result in their package going elsewhere.
If your FedEx package is delivered to the wrong address, y'all will demand to inform their customer care center. Make certain you have your gild number and any other supporting documentation on manus to answer any questions that the customer service agent may accept. Before calling, cheque around the premises to ensure it wasn't left somewhere else.
Related Content: New Construction Address Non Recognized?
Why Didn't My Package Arrive From FedEx?
More likely, FedEx either misdelivered your package or they had the wrong address. Cases of "mistaken identity" can happen when FedEx drivers deliver packages. This is especially truthful in neighborhoods with similar looking houses.
In some cases, FedEx simply has the wrong address. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake.
For example, let's say that you recently inverse addresses. If you are ordering from a site that you've used earlier with your old address, it is probably saved in that site's system. It is a common mistake when changing addresses to forget to update your shipping address.
What kind of an address marker does your house or apartment take? It can be easy for deliverers to brand a fault when in that location is not a articulate accost marker visible. In some cases, deliveries will get to the wrong accost due to human error on FedEx'due south end when the address is not clearly visible.
Finally, sometimes when packages are being processed, they tin be mislabeled past FedEx. Unfortunately, that is something that y'all have no control over, but information technology is a somewhat mutual occurrence.
What Can I Do If My Package Didn't Arrive?
If you lot become a notification that your package was delivered but it's non in that location, contact FedEx. From in that location, FedEx representatives will help y'all get to the bottom of your instance.
FedEx should be able to rail down information regarding the date of commitment, the commuter, and the commitment study. In some cases, FedEx volition mistakenly say that a package is delivered when in reality it is only at a nearby FedEx location.
If that is the case, you tin request pickup from the FedEx location yourself. However, if FedEx cannot find your package, you can asking a refund.
To get a refund, you will need to provide FedEx with proof of purchase. Typically, all that you'll need to nowadays FedEx with is your order confirmation and receipt. It is up to FedEx whether or not you will receive a refund.
FedEx Delivered To Incorrect Address – What To Do
How Do You File A Claim With FedEx?
Although you lot can phone call and file a claim with a FedEx representative straight, yous can as well file i from the convenience of your calculator. Y'all can file claims on all FedEx Express, FedEx Ground, and FedEx Freight shipments.
This also includes shipments made inside the United Sates, from the U.s.a. to other countries, and shipments from Canada to the United states of america.
Filing a claim with FedEx is an easy five-pace procedure:
- To offset your claim, fill out and complete the online claim form.
- Add together any supporting documentation at the applicable step or after you've finished filing.
- In one case complete, submit the online claim course.
- Carry your own inspection, or schedule one.
- Runway the status of your claim online.
Volition FedEx Cover My Lost Packet?
So long as you have insurance with your missing parcel, FedEx will cover upward to the specific amount that your package is valued at. However, continue in mind, that FedEx volition not be able to practice annihilation nor cover a parcel that was deemed lost afterwards information technology was delivered. This means that, if a package was delivered successfully and then became lost for whatever reason, they volition not cover you.
It's important to notation that not all packages are automatically insured by FedEx. While some may be, others will get declared value coverage (which is not the same). If you're unsure, ask your FedEx representative virtually insurance coverage.
Does FedEx Ever Say Delivered When Information technology'due south Not?
Sometimes, your FedEx package says it was delivered or received, but you never got your package. It's possible that the driver marked information technology delivered and even received it by fault. They might accept sent it to a similar address and marked it as delivered.
The first thing you should practise is call FedEx right away. Have all of your tracking information on manus and be prepared to answer inquiries well-nigh where it came from, etc.
You must call them right away considering the longer you wait, the more difficult it will become. You lot'll want them to recognize that the corporation, not you, made the mistake.
FedEx Delivered To The Wrong Address With No Signature
If you accept a bundle that does non require a signature from the recipient, the FedEx driver will locate a safe post near your domicile.
If, withal, you expect upwards the tracking information online and discover that the delivery was completed and a signature was provided for the box, it's quite likely that a neighbor or someone else who lives at your address signed for it.
Something to think almost if a bundle is delivered to your location merely you tin can't find it: the FedEx commuter may have placed the package in a plastic bag to protect information technology from the conditions.
In other circumstances, if they believe that leaving your parcel at your front door will allow someone to walk by and steal it, they may elect to get out it on a back porch or a side door for your protection.
What Do I Do If I Received A FedEx Package That Is Not Mine?
If y'all end upwards with a FedEx bundle that'due south not yours, whether it's addressed to a different house or the person who lived there previously, you can drop it off at a FedEx dropoff signal. Brand sure you permit the associate know what's going on, that mode they know the all-time mode to proceed.
However, if they only delivered it to the incorrect business firm or apartment number, and it'south addressed to your neighbour, of course, you can always just bring the parcel to them yourself and let them know what happened.
Why Won't FedEx Give Me a Refund?
FedEx may not give you lot a refund if the bundle is non insured by the shipper. It is frustrating, merely it is quite common for FedEx to delay or deny refunds for that reason alone.
Every bit far as customer service goes, FedEx does non get out of their mode to aid y'all with getting a refund or getting answers. In fact, if you keep to inquire near refunds, FedEx volition oftentimes tell y'all to refer to their $100 standard liability limit.
Unfortunately, because of that, you are more likely to become a refund from the shipper than from FedEx if your purchase was over $100. In that example, go far touch with the shipper who yous initially ordered from.
Getting a refund from the shipper can all the same have some time. However, it is often a much better option than waiting for months to hear that FedEx won't refund your parcel.
How To Avoid Misdelivered Packages
While it is not entirely in your control, there are things yous tin practise to avoid having your packet misdelivered. The showtime and easiest matter you should practice is double-check your address before checking out online.
That is especially true if you lot take recently moved and it is a website that y'all used with your old address. Many websites store information similar your name and address, and it is piece of cake to overlook while checking out later a new address change.
Yous can as well wait into adding "delivery instructions" for your parcel. Have advantage of this function by specifying a distinct particular about your home to go out little room for mistake. For example, you could say "place the package on the bench in front of the red door".
That fashion, the deliverer has some identifiers for your domicile then that they are less probable to misdeliver your package. Likewise that, do everything that y'all can to make your address conspicuously visible. Consider getting a bold and noticeable accost marking.
Use a Virtual Address
Virtual addresses are becoming increasingly pop among FedEx customers to avoid the possibility of porch pirates stealing packages off of your front step. These are concrete addresses that accept your residential or business mail on your behalf. You can fifty-fifty have all of your mail opened, interior documents scanned, or shipped directly to you.
You volition too receive a virtual mailbox, allow you to manage and view your mail service digitally from your calculator or smartphone. This greatly reduces the risk of your packages being delivered to the incorrect address. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons.
Wrapping It Upward
It'due south important that you arrive touch with FedEx right away if you get a delivery notification with no parcel to match. Otherwise, you could reach out to your neighbors and see if it were a example of their home beingness mistaken for yours.
To make sure that your bundle arrives, y'all could try to include delivery instructions in your purchase. Otherwise, you could do all that you tin to make your address marker stand out. Sometimes, the all-time and just way to get your deliveries is to make your address extremely visible.
Exist prepared by keeping runway of your receipt and confirmation number to prove FedEx in instance it does not arrive. Otherwise, consider choosing to pay the extra coin for shipping insurance. It is worth information technology, especially if your purchase is $100-$300 or more.
Related Guides
- New Construction Address Not Recognized?
- Mailbox Postal service Ideas
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